Shipping policy

Effective Date: October 8, 2026

At Sirene Boutique, we are committed to providing a simple and reliable shipping experience for every order. This Shipping Policy explains our shipping destinations, processing times, delivery estimates, and other important shipping information.

1. Shipping Destination

Sirene Boutique currently ships to addresses within the United States only.

We do not currently offer international shipping.

2. Shipping Method and Cost

Shipping Method: Free Shipping
Shipping Cost: Free

There are no standard shipping charges for eligible orders shipped within the United States.

3. Order Processing Time

Orders are generally processed within 1–3 business days after the order is successfully placed.

Our order cut-off time is 5:00 PM.

Orders placed after the 5:00 PM cut-off time may be processed on the following business day.

Order processing includes receiving, verifying, preparing, and packaging your order before it is handed over to the shipping carrier.

4. Transit and Delivery Time

After your order has been processed, the estimated transit time is 4–7 business days.

The estimated total delivery time is:

Processing Time: 1–3 business days
Transit Time: 4–7 business days
Total Estimated Delivery Time: 5–10 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, holidays, and other circumstances outside our control.

5. Order Tracking

When tracking information is available, it may be provided to you through the contact information associated with your order.

Please allow some time for tracking information to become active after your order has been shipped.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you provide an incorrect or incomplete shipping address, please contact us as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that shipping information can be changed once an order has been processed or shipped.

Additional costs resulting from an incorrect shipping address may be the customer's responsibility.

7. Delayed or Missing Packages

Although we work with shipping carriers to provide timely delivery, delays can sometimes occur.

If your order has not arrived within the expected delivery period, please contact our customer service team so we can assist you in reviewing the shipment status.

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our control.

8. Damaged Packages

If your package is damaged during delivery, please take clear photographs of the damaged package and/or the product and contact our customer service team.

Please submit claims for damaged packages within 7 days of the delivery date.

Without proof of damage, we cannot issue a refund, credit note, or replacement.

9. Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact our customer service team at support@sireneboutique.shop.