Privacy policy

Effective Date: October 8, 2026

At Sirene Boutique, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase through our website, https://www.sireneboutique.shop/. This Privacy Policy explains how we collect, use, protect, and disclose your information when you use our website or services.

1. Information We Collect

When you visit our website, place an order, create an account, contact us, or otherwise interact with Sirene Boutique, we may collect information that you provide directly to us.

This may include:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Payment and transaction information
  • Account information, if you create an account
  • Information you provide when contacting customer service

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, pages viewed, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Process payments and transactions
  • Arrange shipping and delivery
  • Provide order confirmations and updates
  • Respond to questions, requests, and customer service inquiries
  • Process returns, refunds, and exchanges
  • Improve our website, products, and customer experience
  • Maintain and improve website security
  • Detect and prevent fraudulent or unauthorized activity
  • Communicate with you about our services, where permitted by law
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Sirene Boutique accepts payments through various payment methods, including Visa, Mastercard, Maestro, American Express, JCB, Discover, and Diners Club.

Payment information may be processed securely by third-party payment service providers. We do not need to store your complete payment card details on our own systems to process your order.

You should review the privacy policies of the applicable payment provider for information about how your payment information is handled.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, and improve our services.

Cookies may help us:

  • Keep items in your shopping cart
  • Remember certain preferences
  • Understand website traffic and usage
  • Improve website performance
  • Provide a more convenient shopping experience

You can adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect some website features.

5. How We Share Your Information

We may share personal information when reasonably necessary to operate our business and provide services to you.

This may include sharing information with:

  • Shopify and website service providers
  • Payment processors
  • Shipping and delivery providers
  • Technology and hosting providers
  • Customer service and business support providers
  • Legal, regulatory, or governmental authorities when required by law

We do not sell or rent your personal information to third parties for their own independent marketing purposes.

6. Third-Party Services

Our website may use third-party services and applications that help us operate our online store, process payments, provide shipping services, analyze website performance, or improve the customer experience.

These third parties may collect or process information according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you use through our website.

7. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill transactions, maintain appropriate business records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory obligations.

When personal information is no longer reasonably required, we may securely delete or anonymize it where appropriate.

9. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Request information about how your personal information is collected and used
  • Object to or restrict certain processing of your personal information
  • Withdraw consent where processing is based on consent

To exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our website is intended for a general audience and is not directed toward children. We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technologies, or applicable legal requirements.

When we make changes, we will update the effective date at the beginning of this policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact our customer service team at support@sireneboutique.shop.