Refund policy
At Sirene Boutique, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return period, subject to the conditions outlined below.
Return Eligibility
You may request a return within 30 days of the delivery date.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- In the original packaging, where applicable
- Free from stains, odors, damage, or signs of wear
- Returned with any original tags or accessories, where applicable
Items that are worn, washed, damaged after delivery, or otherwise not in their original condition may not qualify for a refund.
Return Method
All returns are handled by mail only. We do not accept in-store returns for online purchases at this time.
Return Label
A prepaid return shipping label is included in every package.
To return an item:
- Repack the item securely in its original packaging.
- Attach the prepaid return label.
- Drop off the package at your nearest shipping carrier location listed on the label.
If you've misplaced the return label, please contact us to request a new one.
Return Shipping Costs
If the customer placed the wrong order, selected the wrong size, color, or product, the customer will be responsible for the return shipping cost.
If the item arrives damaged, defective, or incorrect due to our error, we will cover the return shipping cost.
Restocking Fee
There is no restocking fee. Returns are completely free of charge for qualifying items.
Damaged, Defective, or Incorrect Items
If your package was damaged during delivery, please take a clear photo of the damaged package and/or item and send it directly to our customer service team.
Please submit claims for damaged packages within 7 days of the delivery date. Without proof of damage, we cannot issue a refund, credit note, or replacement.
If you receive a defective or incorrect item due to our error, please contact us as soon as possible with your order details and supporting photos so we can review the issue and provide an appropriate resolution.
Refund Process
Once your returned item is received, we will inspect it to determine whether it meets our return requirements.
Return processing may take up to 7 days after we receive the returned package.
Once your return is approved, the applicable refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and display the refund in your account.
Non-Refundable Items
Items that do not meet our return eligibility requirements may be refused and returned to the customer.
Order Cancellation
If you need to cancel or change an order, please contact us as soon as possible. Orders are generally processed within 1–3 business days, so cancellation requests may not be possible once an order has entered processing or shipping.
Shipping Information
Sirene Boutique currently ships within the United States only.
Shipping Method: Free Shipping
Shipping Cost: Free
Order Processing: 1–3 business days
Transit Time: 4–7 business days
Estimated Total Delivery Time: 5–10 business days
Order Cut-Off Time: 5:00 PM
Delivery times are estimates and may vary due to carrier delays, weather, holidays, or circumstances outside our control.
Contact Us
If you have questions about returns, refunds, damaged items, or your order, please contact our customer service team at support@sireneboutique.shop.