Cancellation policy
Effective Date: October 8, 2026
At Sirene Boutique, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when an order may be canceled and what happens after a cancellation request is submitted.
1. Cancellation Requests
If you need to cancel your order, please contact Sirene Boutique as soon as possible after placing your order.
Orders are generally processed within 1–3 business days, so cancellation requests should be submitted before your order enters processing or shipment.
We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be canceled once it has been processed, packed, or shipped.
2. How to Request a Cancellation
To request an order cancellation, please contact us using the information below.
When contacting us, please provide:
- Your full name
- Order number
- Email address used to place the order
- Reason for cancellation, if applicable
Providing your order information helps us locate and review your order more quickly.
3. Cancellation Before Processing
If your cancellation request is received before your order has entered processing, we will make reasonable efforts to cancel the order.
If the cancellation is successfully completed, any payment already collected for the canceled order will be refunded to the original payment method.
4. Cancellation After Processing or Shipment
Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
If cancellation is no longer available, you may be able to return the order in accordance with our applicable return policy.
Eligible returns are accepted within 30 days of delivery.
5. Refunds for Canceled Orders
If your cancellation is approved, the applicable refund will be issued to the original payment method used for the purchase.
After the refund is initiated, additional processing time may be required by your bank or payment provider before the funds appear in your account.
6. Orders With Incorrect Information
If you notice an incorrect shipping address, product selection, size, color, or other order information, please contact us immediately.
We will make reasonable efforts to correct the information before the order is processed or shipped. However, changes cannot be guaranteed once processing has begun.
7. Contact Us
For cancellation requests or questions regarding an existing order, please contact our customer service team at support@sireneboutique.shop .