FAQ'S
Welcome to Sirene Boutique. Below you’ll find answers to common questions about ordering, shipping, payments, returns, refunds, and customer support.
Ordering
How can I place an order?
Browse our products, select your preferred item, size, and other available options, then add the product to your shopping cart. Proceed to checkout and provide your shipping and payment information to complete your purchase.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible after placing it. Orders are normally processed within 1–3 business days, so we cannot guarantee that changes or cancellations will be possible once an order has entered processing or shipping.
Where do you ship?
We currently ship to addresses within the United States only.
Shipping
What shipping method do you offer?
We offer Free Shipping for orders shipped within the United States.
How much does shipping cost?
Shipping is completely free for eligible orders within the United States.
How long does delivery take?
Orders are generally processed within 1–3 business days. After processing, transit usually takes 4–7 business days.
The estimated total delivery time is 5–10 business days.
What is your order cut-off time?
Our order cut-off time is 5:00 PM. Orders placed after the cut-off time may be processed on the following business day.
Will I receive tracking information?
When tracking information is available, it may be provided using the contact information associated with your order. Please allow some time for tracking information to become active after shipment.
What should I do if my package is damaged?
If your package is damaged during delivery, please take clear photos of the damaged package and/or product and contact our customer service team.
Please submit your claim within 7 days of the delivery date. Without proof of damage, we cannot issue a refund, credit note, or replacement.
Payments
What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Discover
- Diners Club
Is my payment information secure?
Payment transactions may be processed through secure payment processing systems. We take reasonable measures to help protect your personal and payment-related information.
Returns and Refunds
Do you accept returns?
Yes. We accept eligible returns within 30 days of delivery, subject to our return requirements.
Who pays for return shipping?
If you placed the wrong order, selected the wrong size, color, or product, you are responsible for the applicable return shipping cost.
If an item arrives damaged, defective, or incorrect due to our error, we will cover the applicable return shipping cost.
How long does it take to process a return?
Return processing can take up to 7 days after we receive the returned item.
How will I receive my refund?
Once your return is approved, the applicable refund will be issued to your original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.
Customer Support
How can I contact Sirene Boutique?
You can contact us using the information below. Our customer service team is available Monday through Friday, from 09:00 AM to 05:00 PM.
Email: support@sireneboutique.shop